Privacy Policy
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quotation, or communicate with us, we may collect:
- Full Name
- Company Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Country
- Any information you provide in your messages
Order & Inquiry Information
When you request a quotation or place an order, we may collect:
- Product selections
- Quantity requested
- Shipping preferences
- Payment-related details (processed securely by third-party providers)
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date & Time of Visit
- Referral Source
2. How We Use Your Information
We use your information to:
- Process quotations and orders
- Respond to inquiries
- Provide customer support
- Improve our website and services
- Personalize your browsing experience
- Send order updates
- Send promotional emails (only when permitted)
- Prevent fraud and enhance website security
- Comply with legal obligations
3. Cookies
Our website uses cookies to improve user experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Keep shopping and quotation features functioning properly
You may disable cookies through your browser settings; however, some website features may not function correctly.
4. Third-Party Services
We may use trusted third-party services, including:
- Payment gateways
- Shipping providers
- Website analytics tools
- Email marketing platforms
- Cloud hosting services
These providers only receive information necessary to perform their services and are required to protect your data.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no method of transmission over the Internet is completely secure.
6. Data Retention
We retain your information only as long as necessary to:
- Fulfill business purposes
- Complete transactions
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
7. International Customers
EcoCraftsBD serves customers worldwide. By providing your information, you understand that your data may be processed in Bangladesh or other countries where our service providers operate.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your stored information
- Object to certain processing activities
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
We encourage visitors to review this page periodically.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
EcoCraftsBD
Phone:
+8801603669914
Email: ecocraftbd2020@gmail.com
Website: https://ecocraftsbd.com/
Thank you for trusting EcoCraftsBD. We value your privacy and are committed to protecting your personal information.